Frequently Asked Questions
We have collected some of the most common questions our patients ask us in this list of frequently asked questions. We hope you find this information useful, but should you have any other questions, please do not hesitate to contact us.
Yes, we do, but unfortunately only foreign private insurance. We do not work with any Spanish private insurance, although some of them might pay 80–90% of our fees, so please check with your insurance broker.
In case of out- patient treatment you would have to pay for the treatment immediately and claim the amount back from your insurance using the itemised invoice you will be provided with.
In case of any in- patient procedure, including day case procedures, we would get payment confirmation from your insurance and no payment would be required from your side.
If you are covered by an international insurance and in case of out- patient treatment and procedures you should be able to claim the costs using the itemised invoice we will provide you with.
In case of in- patient procedures we would get in touch with your insurance, including in urgent cases, and ask them to provide us with a letter of guarantee of payment. This would allow us and the cooperating hospital to deal directly with the insurance company, and no payment would be required from your side.
In case that no insurance company would cover the in- patient procedure, and no letter of guarantee of payment can be provided, a deposit, according to the type of procedure, would be required at the time of the pre- operative consultation.
Under certain circumstances a payment plan could be discussed.
The quality of care, skills and professional training is on highest European standard, and all team members of Clinica SANDALF a frequently participating in international lectures and courses to keep it that way. The equipment and the material used is state of the art and fully licensed. This includes also the material used for the prosthetic joint replacements, like hip and knee prosthesis, made mainly of Titanium.
The private hospital used for surgical procedures are obliged to operate following international regulations and requirements established to guarantee highest quality and safeness in in- patient treatment. The hospital is undergoing yearly quality controls by an independent international committee to confirm that they comply with those regulations.
We provide treatment to patients from all over Europe, Northern America, Canada and many other parts of the world.
Private surgery by us for joint replacements, in particular hip and knee joint replacement, is a great and safe option, not only because of the practically non-existing waiting time, but also because of the significantly reduced costs compared to private surgery in Northern Europe, USA and Canada (to mention only a few countries).
In case of an emergency you should call the Spanish emergency number 112. You can also ring Dr. Alf Neuhaus, orthopaedic surgeon, on his mobile phone (+34 602 690 014), on which he is available 24/7. Although we do not provide an emergency service we can certainly help you by organizing your transport by ambulance to a nearby private hospital. We can also get in touch with the team of physicians at that hospital to initiate the appropriate treatment immediately. We can also provide you with the adequate post- operative treatment and care.
Even if needed to go to a national health hospital, we can still help you, in particular if your knowledge of the Spanish language is insufficient to arrange transport by yourself. However, we will not be allowed to perform any clinical exam or surgical procedure in a public hospital.
To avoid waiting time in the clinic and due to the fact that Orthopaedic Surgeon Dr. Alf Neuhaus and his Team from Clinica SANDALF are sometimes visiting international courses or are on annual leave, we advise you to contact us for an appointment prior to coming to the surgery.
Should a surgical procedure be needed, either as out- patient or in- patient, your surgeon will be the one you have been seening in Clinica SANDALF. He will discuss the details of the surgical procedure with you, perform the surgery, be responsible for the post- operative care with daily hospital visits (wound care, medication plans, etc.) until discharge, and further treatment as needed using the facilities of Clinica SANDALF.
Yes. The initial clinical assessment, including explorations using imaging devices like X-Rays and ultrasound scans, can be performed privately and you can take the results, including a medical report regarding the findings and treatment recommendations, to your national health physician. They should then initiate or continue with the treatment.
Please don’t hesitate to get in touch with us should you have any further questions or to make an appointment.